Full Training Provided

Our comprehensive 4-week training program, complemented with a 12 month dedicated focus on training and support, provides the most hands-on and tactical Franchisee training on offer. We guide our Franchisees through every aspect of what it takes to make their store provide the best return on investment. We train extensively in business plans, customer service excellence, merchandising for profit, inventory and staff management, security training, incident reporting and office procedures. Continual assistance from our Training and Retail Training Managers complements our training and gives our franchisees a further competitive edge.

To our Franchisees we offer an online Pre-Entry to Franchising course with Griffith University and Franchise Business Management Essential eClass. For those working directly with food, we provide a Food Safety Supervisor Certificate, and we offer Grocery Manager training.

Our online learning platform, Night Owl E-Learning system (NOEL), provides Franchisees with useful information and training systems at the click of a mouse. The practical web based system offers an online training and reporting facility providing franchisees with the ability to monitor their store(s) and staff training progress in real time. Other benefits for Franchisees include a live forum, latest news, document templates, company information, reports and statistics, marketing and promotional material, order forms and much more.

Support when and where you need it most

Our NightOwl Support Centre provides a wide range of practical tools to support Franchisees in managing their business. They include sales reporting, benchmarking, sharing information on market trends, new
product developments and exclusive promotional opportunities direct from manufacturers and suppliers.

Our structured internal communications systems include a dedicated E-Learning system and regular updates on everything our Franchisees need to know about improving their business results.

All data and business tools will be discussed with Franchisees and their own individual NightOwl Retail Training Manager who visits each fortnight for a comprehensive business review instore

We have an easy to use leading edge Information System called COYOTE. It is our POS (Point of sale) system and our Financial Reporting system. Stock Ordering and Inventory plus a POS System.

Developing your store further and further

Our team manage the development of a franchise from start to finish, to ensure you get value for money without compromising on finish or quality. Franchisees can be confident that the entire project will be
managed diligently, ensuring the location, design, construction, merchandising and fit-out of the store meet our high brand standards.

Our Franchisees benefit and have access to our knowledge of local trends, category insights, shopper behaviours, emerging categories, market innovation and retail experience, to establish the best quality and range of products merchandised in each NightOwl franchise to maximise your return on investment.

NightOwl provides peace of mind from project commencement to  completion. The guess work is taken away and our expertise is here to give you confidence in the entire franchise set-up and ongoing commitment to you thereafter.